1. How much does it cost to join and participate?

There is no initial enrollment charge. Most member companies will opt to pay on a month-to-month basis to participate. There is no long-term contract obligation. Call us for details. The ROI (return on investment) for joining is easy to calculate.

2. What are the basic requirements for our company to join a Great Service Forums℠ session group? Is company size a factor?

The most important requirement for potential participants is a demonstrated commitment to developing their service delivery capabilities. Their absolute size is less important than their dedication to ongoing growth of their service-related business.

3. Our company already belongs to a peer group for electrical contractors. How is a session group in the Great Service Forums℠ program any different from a typical peer group?

Unlike a contractors’ peer group, Great Service Forums℠ focuses solely on one aspect of the complete spectrum of an electrical contractor’s activities—namely, the success of its service department. It has a singular concern with the professional development of the service manager. The company’s designated representative is its service manager.

4. In addition to our Service Manager, who else should attend?

Contractor Participants have the option to send the same person or send a different person each time. Because each of the three sessions each year has a main theme—Proven Marketing Techniques, Successful Operating Methods, and Financial Results Comparisons—each of which might pertain to a different staff member, contractors could send a different Second Representative to each of the three yearly meetings.

5. What determines which Session Group we join and which meeting location we attend — Baltimore, Columbus, Denver, or Sacramento?

Great Service Forums℠ places participants in the Session Group that provides the best fit. Participants select their meeting location.

6. What if two companies from the same hometown want to join at the same time?

Great Service Forums℠ will place two companies from the same hometown in different Session Groups. Participants will never be placed in a Session Group with a hometown competitor. Participants will have the option of selecting the meeting location they prefer—Baltimore, Columbus, Denver, or Sacramento—although they might have to await activation until a Session Group without a direct competitor is available.

7. Why the two-day, noon-to-noon schedule?

Recognizing the time constraints on busy service managers, our program is designed to allow for travel to and from sessions, accommodate a very full meeting schedule, and permit those casual conversations that have been proven to lead to new business opportunities.

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